Description
Service protection with DJI Care Refresh
DJI Care Refresh is a service protection for your drone that will provide you, for a small additional fee, with three replacements of damaged equipment over a two-year period, covering damage caused by, among other things, collisions or product contact with water. The damaged equipment will then be replaced with a new or equivalent new product. The Service Package can be activated once up to 48 hours after activation (first launch) of the drone or at a later date after sending verification video to DJI.
DJI Mavic 3 Pro
For the DJI Mavic 3 Pro series drones, the cost of the first replacement under DJI Care Refresh is 1019 PLN. The cost of the second replacement is 1279 PLN. While the cost of the third replacement is 1399 PLN. The cost of the Flyaway service is 4499 PLN*.
*For those reporting directly to the manufacturer, the exchange amount is subject to change depending on the current exchange rate.
How to activate DJI Care Refresh
1. The code must be activated at: https://support.dji.com/care/active.
2. During the activation process you will need to enter the content of the Care Refresh code, the serial number of your device (this can be found directly on the product) and the details of the person activating the Package (name, email address).
3. The Care Package will be activated and automatically assigned to the corresponding region. You will receive confirmation of the activation of DJI Care Refresh by email. Your drone is now safe!
It is also possible to assign DJI Care Refresh to your product after 48 hours of activation. To do this, you will need to send a verification video showing the status of your device to the manufacturer. Detailed information and a sample video are available at: https://repair.dji.com/en/djicare/customerupload.
When an accident occurs
The procedure for dealing with an accident is trivial. All you need to do is report the crash and send the damaged equipment to DJI’s warranty service – don’t forget to annotate that you are using DJI Care Refresh. Once you’ve received a repair quote, you can choose whether you go for it or prefer to take advantage of a replacement through the Care Service. When you choose the second option, you only need to pay the appropriate fee – you will receive your replaced device as a priority, and if you are in the same region where you purchased DJI Care Refresh service, shipping will be paid for by the manufacturer!
1. The user reports the fault and sends the drone to DJI’s German service centre with a note that it has DJI Care Refresh.
2. The user receives a repair quote and, based on this, decides whether to have the repair/replacement done for a fee or by DJI Care Refresh.
3. Once DJI Care Refresh is selected, the user pays the replacement fee and receives another unit or new replacement parts i.e. gimbal, camera, propellers.
4. The replacement product is shipped to the user on a priority basis with free shipping.
Cases covered by DJI Care Refresh
By purchasing DJI Care Refresh, you protect your drone against, among other things, falls, drowning, collisions or accidents caused by interference with the drone’s signal. DJI Care Refresh also covers accidents caused by the operator’s fault.
- User error.
- Signal interference.
- Collision.
- Drowning (A condition of this protection is that the wrecked drone is delivered to the manufacturer’s service centre).
- Collapse.
DJI Care Refresh does not cover
1) Lost or partially lost drone, gimbal or accessories.
2) Theft or abandonment of the product.
3) Damage caused by flying in inappropriate weather conditions.
4) The transmitter, additional accessories.
5) Deliberate loss of the drone.
6) Damage to the housing that does not affect the operation of the product.
7) Direct or indirect damage caused by force majeure.
8) Defects occurring outside the validity period of the DJI Care Refresh.
9) Additional charges for upgrading the model, improving its performance.
10) Defects resulting from modifications which are not in accordance with the recommendations in the user manual or from the use of incompatible batteries and chargers.
11) Defects resulting from the use of unauthorised accessories, batteries or software.
